Terms of Service

1. Agreement to Terms

By accessing or using Licentio ("the Service"), operated by Zachary Cardoza, doing business as Kaweah Tech ("Kaweah Tech," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is available at licent.io and through associated mobile applications.

2. Description of Service

Licentio is a clinical licensure tracking platform designed for social workers and mental health professionals. The Service helps users track supervised experience hours, manage supervisory relationships, and monitor progress toward state licensure requirements.

The Service is a record-keeping and compliance tracking tool. It does not provide legal, clinical, or licensing advice. The Service's compliance validation reflects our good-faith interpretation of published licensing board requirements (initially, the California Board of Behavioral Sciences) as of a point in time, and those requirements may change without notice. Before submitting records to any licensing board for examination, licensure, or other official purposes, you are solely responsible for independently verifying the current requirements with that board and confirming that your submitted records meet them. Licentio does not communicate with or report to licensing boards on your behalf.

3. Eligibility and Geographic Scope

You must be at least 18 years of age to use the Service. By using the Service, you represent that you meet this requirement.

The Service is intended exclusively for users located in the United States. You may not access or use the Service if you are located outside the United States. By using the Service, you represent and warrant that your primary place of residence is in the United States and that you are accessing the Service from within the United States. We may, at our discretion, suspend or terminate access if we determine your primary place of residence or use is outside the United States.

4. Account Registration and Agreement Formation

To use the Service, you must create an account using one of the following methods: Google OAuth, Apple OAuth, email and password, or email one-time passcode.

At signup, you will be required to affirmatively agree to these Terms, our Privacy Policy, our Cookie Policy, and our Data Retention Policy. Records of your agreement (timestamp, version, and account identifier) are maintained for legal compliance purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@licent.io if you become aware of any unauthorized use of your account.

5. Acceptable Use

5.1 Individual Users

You agree to use the Service only for its intended purpose of tracking clinical licensure experience. You agree not to:

• Provide false or misleading information in your licensure records
• Access or attempt to access another user's account without authorization
• Use the Service to store protected health information (PHI) or client-identifying data
• Interfere with or disrupt the Service's infrastructure
• Use automated tools to scrape, crawl, or extract data from the Service
• Reverse-engineer, decompile, or attempt to derive the source code of the Service
• Use the Service in violation of any applicable law or regulation

If we discover that User Content contains PHI or client-identifying data, we may remove such content without notice and may suspend the account pending user acknowledgment. We are not a HIPAA Business Associate, and no Business Associate Agreement is in effect between us and any user.

If you believe User Content on the Service infringes your rights, reveals protected information about you or a client, or otherwise violates these Terms, contact legal@licent.io with sufficient detail to allow us to investigate. We will review each report and take the action we determine appropriate, consistent with these Terms and applicable law.

5.2 Organization Administrators

If you subscribe to an Organization plan, you accept additional responsibilities as the account administrator. You are responsible for communicating the prohibition on PHI and client-identifying data (see Section 5.1) to associates and supervisors within your organization and for managing access permissions, including promptly removing users who leave your organization. Each individual user remains responsible for their own User Content, and any indemnification obligation for such content under Section 11.1 sits with that individual user, not with the organization administrator.

Associates own their individual licensure records. Organizations administer access and reporting but do not own associate records. Organization administrators may view aggregate metrics but may not unilaterally modify underlying associate records. If an associate leaves your organization or the organization's plan ends, the associate's personal licensure records remain under their individual account and the organization loses aggregate and reporting access. When an organization plan ends, all aggregate reporting data is removed, pending invitations are revoked, and associates are transitioned to individual accounts.

You acknowledge that Kaweah Tech is not responsible for disputes between your organization and its users regarding data ownership or access.

6. Subscription and Billing

6.1 Beta Period

During the beta period, all plans and features are available at no cost. No payment information is required. When the beta period ends, we will provide at least 30 days' advance notice. You will need to affirmatively select a plan and provide payment information to continue using paid features. No user will be automatically enrolled in a paid plan or charged without explicit consent.

You acknowledge that beta features are provided for evaluation purposes. During the beta period, our data preservation, availability, and support commitments are best-effort only. We do not guarantee the continuity, backward compatibility, or durability of data created during the beta period. We will use reasonable efforts to preserve data across the beta-to-general-availability transition but do not warrant that all data or configurations will carry forward unchanged. The limitation of liability in Section 10 applies with full force to beta use, including any loss of data or records during the beta period. For this reason, you are strongly encouraged to export your data regularly during the beta period using the built-in export feature described in Section 7.4.

6.2 Plans and Pricing

The Service offers three plan types, billed annually. Current pricing is published at licent.io/pricing and is incorporated into these Terms by reference.

• Associate plan: Provides full access to session logging, validation, progress tracking, reporting, and the supervisor invitation workflow.
• Supervisor accounts: Free under the current pricing model. Supervisors are invited by their associates or by an organization administrator. There is no trial period, no credit card requirement, and no usage limit. If supervisor accounts ever become paid, any conversion from free to paid will be handled as a new subscription requiring separate affirmative consent under the California Automatic Renewal Law disclosures in Section 6.7, with at least 30 days' advance notice before any charge.
• Organization plan: Includes a platform fee plus a per-associate fee. The platform fee covers the organization dashboard, aggregate reporting, and team management tools. Supervisor accounts within an organization are free. Associates added mid-cycle are billed at a prorated rate for the remainder of the billing period. Associates removed mid-cycle are not refunded, but their seats are not charged at the next renewal. At renewal, all seats are billed at the full annual rate based on current active associates.

Changes to published pricing are subject to the advance-notice commitment in Section 6.5.

6.3 Payment Processing

Payment processing is handled by Stripe, Inc. By subscribing, you also agree to Stripe's terms of service. We do not store your payment card information on our servers; payment data is transmitted directly to Stripe and never touches our infrastructure.

If a subscription payment fails, we will notify you and allow a reasonable cure period (typically 14 days) before suspending paid features.

6.4 Cancellation

You may cancel your subscription at any time through the Service's account settings. The cancellation process requires the same number of steps, or fewer, as the initial subscription signup. Upon cancellation, you retain access to the Service through the end of your current billing period. No prorated refunds are issued for partial billing periods.

6.5 Price Changes

We may change subscription pricing with at least 30 days' advance notice. Notice will be delivered by email and through the Service. Price changes take effect at the start of your next billing cycle. If you do not agree to the new pricing, you may cancel before the change takes effect by following the cancellation process described in Section 6.4.

6.6 Automatic Renewal Disclosures

Your subscription renews automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. Before your first renewal, and annually thereafter, we will send you a reminder email that identifies the renewal date, the renewal price, and instructions for cancelling. You authorize us to charge your payment method on file at each renewal. You may cancel at any time as described in Section 6.4, and cancellation will take effect at the end of your current billing period.

6.7 California Automatic Renewal Law Disclosures

Because the Service is offered to users in California, the following additional disclosures and commitments apply to any paid subscription, consistent with the California Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600 et seq.), as amended effective July 1, 2025. These commitments also apply to any conversion of a previously free account (including a beta account or a free supervisor account) to a paid subscription.

• Separate consent to automatic renewal. At the point where you select a paid plan and provide payment information, you will be asked to affirmatively consent to the automatic renewal terms through a mechanism that is separate and distinct from your general agreement to these Terms (for example, a dedicated checkbox tied to the auto-renewal disclosure). Your paid subscription will not begin, and no payment will be processed, until you provide this separate consent.
• Post-enrollment acknowledgement. Within three business days after your paid subscription begins, we will send you an acknowledgement email to the address on file. That email will restate: the automatic renewal offer terms (including billing frequency and the renewal price), the fact that the subscription continues until you cancel, the method of cancellation, and a description of the cancellation policy that applies to the offer.
• Notice of material changes. If we propose any material change to the automatic renewal terms (including price, billing frequency, or the nature of the service), we will provide you with advance notice at least seven days and, for price increases, at least 30 days before the change takes effect. The notice will describe the change clearly and conspicuously and will explain how to cancel if you do not wish to continue.
• Same-medium cancellation. You may cancel through the Service's account settings at any time, using the same number of steps as, or fewer than, the initial signup (see Section 6.4). Cancellation takes effect at the end of your current billing period unless we provide for earlier cancellation.
• Retention of consent records. We retain records of your consent to the automatic renewal terms (including a timestamp, the version of the disclosure presented, and your account identifier) for the longer of three years or one year after your paid subscription ends. You may request a copy of the consent record on file for your account by contacting legal@licent.io.
• California customers. California customers may cancel at any time using the same medium used to enroll, and are entitled to the additional protections provided by Cal. Bus. & Prof. Code §§ 17600 et seq.

7. User Content and Data

7.1 Ownership

You retain ownership of all data you enter into the Service, including experience hours, supervision records, and related notes ("User Content").

7.2 License Grant

By using the Service, you grant us a limited, non-exclusive license to store, process, and display your User Content for the following purposes: providing the Service to you and to other users with whom you share data through the Service's collaboration features (such as supervisory relationships), creating and maintaining backups for disaster recovery, performing security monitoring and fraud prevention, providing technical support, complying with applicable legal obligations, and generating anonymized, aggregated analytics that cannot be used to identify you. This license continues for the duration of your account and, with respect to shared data, as described in our Data Retention Policy.

7.3 Shared Data

Certain data you create or contribute to may be shared with other users through the Service's intended functionality. For example, when a supervisor signs off on an associate's hours, both parties have a record of that event. Shared data remains accessible to all parties involved, even if one party deletes their account, as described in our Data Retention Policy.

At signup, you will be asked to acknowledge that shared supervisory events remain in the other party's records even if you later delete your account. The acknowledgement is presented as a separate affirmative action, distinct from your general agreement to these Terms. We retain the acknowledgement record with the same metadata described in Section 4 (timestamp, disclosure version, and account identifier), and you may review the text of the acknowledgement you accepted at any time through your account settings. This shared-data retention is necessary to complete the ongoing provision of the Service to other users with whom you collaborated (the transaction for which the data was collected), as described in our Data Retention Policy.

7.4 Data Export

You may export your data from the Service at any time using the built-in export functionality. Exports are provided in CSV and JSON formats.

7.5 Data Accuracy

You are solely responsible for the accuracy and completeness of the data you enter. The Service performs validation against licensure requirements as a convenience, but does not guarantee that your records will satisfy your licensing board's requirements.

7.6 Feedback

You may submit suggestions, feature requests, bug reports, or other feedback about the Service ("Feedback"). You grant Kaweah Tech a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully sub-licensable license to use, modify, reproduce, and incorporate Feedback into the Service or any other product or service, without attribution or compensation. This license does not extend to your User Content or to any information you submit through the Service's core functionality (such as licensure records, supervision notes, or personal profile data), which remain governed by Section 7.2.

8. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by Kaweah Tech and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Service is designed for use by licensed or license-seeking professionals in a business or professional capacity. You acknowledge that your use of the Service is for professional purposes.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant that the Service's compliance validation is exhaustive or that it reflects the most current licensing board requirements.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAWEAH TECH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED: (A) FOR PAID SUBSCRIBERS, THE GREATER OF FIVE HUNDRED DOLLARS ($500) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) FOR USERS WHO HAVE NOT PAID FOR THE SERVICE (INCLUDING BETA USERS AND USERS ON FREE SUPERVISOR ACCOUNTS), ONE HUNDRED DOLLARS ($100).

The limitations in this Section do not apply to: (a) liability arising from our gross negligence, willful misconduct, or fraud; (b) your indemnification obligations under Section 11; (c) claims for which limitation is prohibited by applicable law, including private rights of action under the California Consumer Privacy Act; or (d) claims arising from infringement of either party's intellectual property rights. The liability cap and exclusions represent an allocation of risk between the parties and are a material basis of the bargain.

11. Indemnification

11.1 By You

You agree to indemnify and hold harmless Kaweah Tech, its officers, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your User Content, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) your violation of any third party's rights.

11.2 By Us

Kaweah Tech will defend, indemnify, and hold you harmless from any third-party claim that the Service itself (excluding User Content) infringes that third party's intellectual property rights, provided that: (a) you promptly notify us in writing, (b) you give us sole control of the defense and settlement, and (c) you provide reasonable cooperation. This indemnification does not apply to claims arising from your User Content, modifications you make to the Service, use of the Service in combination with third-party products that we have not approved or do not ordinarily interoperate with, or use of the Service outside the scope of these Terms. For clarity, interoperation with standard end-user technologies (such as your web browser, email client, operating system, or OAuth identity providers we integrate with) is not excluded under this paragraph.

12. Account Termination

12.1 By You

You may delete your account at any time through the Service's account settings, or by submitting a deletion request to legal@licent.io. Account deletion initiates a 45-day grace period during which you may cancel the deletion by contacting legal@licent.io. The export feature remains available during the grace period so you can retrieve a copy of your data before deletion completes. Account deletion is subject to our Data Retention Policy.

12.2 By Us

We may suspend or terminate your account if you violate these Terms, if your account is used for fraudulent activity, or if required by law. For non-emergency terminations, we will provide at least 30 days' notice and a reasonable opportunity to export your data before termination takes effect. We may suspend or terminate your account immediately, without prior notice, in cases of acceptable use violations, fraud, security threats, or legal mandate; in such cases, we may provide a shorter export window or no export opportunity at our discretion, consistent with applicable law.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes. Continued use of the Service after changes take effect constitutes acceptance.

14. Modifications to These Terms

We may update these Terms from time to time. For material changes that affect your rights (such as changes to dispute resolution, pricing, data use, or liability provisions), we will notify you at least 30 days in advance and require affirmative re-acceptance at your next login. For non-material clarifications or formatting changes, continued use of the Service after the effective date constitutes acceptance.

15. Force Majeure

Kaweah Tech shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events outside our reasonable control, including but not limited to natural disasters, pandemics, acts of government, cyberattacks or DDoS attacks, failures of third-party cloud infrastructure providers (such as AWS), internet service disruptions, BGP routing incidents, certificate authority failures, DNS root server failures, or labor disputes. During any such event, our obligations under these Terms are suspended for the duration of the delay.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@licent.io and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.

16.2 Binding Arbitration

If we cannot resolve a dispute informally, either party may elect to resolve the dispute through binding arbitration, provided the dispute arises from or relates to the use, payment, or receipt of the Service. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and, where applicable, the AAA Mass Arbitration Supplementary Rules). Arbitration will be conducted on an individual basis, in English, and may be conducted remotely (by phone, video conference, or based on written submissions) unless otherwise agreed. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable (the "delegation clause"). The delegation clause does not apply to disputes about the enforceability of the class action waiver in Section 16.4, which only a court may decide.

16.3 Exceptions to Arbitration

The following disputes are not subject to arbitration and may be brought in court:

• Claims brought in small claims court in the county where you reside (or, for Kaweah Tech, in Tulare County, California), provided the claim falls within the court's jurisdictional limits
• Claims under the California Consumer Privacy Act's private right of action (Cal. Civ. Code § 1798.150)
• Claims arising from sexual assault or sexual harassment, as provided by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (9 U.S.C. § 402)
• Claims for injunctive relief related to intellectual property infringement
• Any claim that California law prohibits from being subject to a pre-dispute arbitration agreement, including claims within the scope of Cal. Civ. Code § 1670.15 (SB 82), to the extent applicable

16.4 Class Action Waiver

You and Kaweah Tech agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from arbitration and may be brought in court on an individual (non-class) basis. This class action waiver does not apply to claims under the California Consumer Privacy Act to the extent that waiver is prohibited by Cal. Civ. Code § 1798.192.

16.5 Mass Arbitration

If 25 or more similar arbitration demands are filed against Kaweah Tech within any period, the parties agree to the AAA Mass Arbitration Supplementary Rules then in effect, including the bellwether process described therein. Up to 10 cases will be selected (5 by each side) for individual arbitration as bellwether proceedings. The remaining cases will be stayed pending resolution of the bellwether cases, after which the parties will participate in a global mediation before a mediator appointed in accordance with the AAA Mass Arbitration Supplementary Rules. If the mediation does not resolve all remaining cases within 30 days, any claimant whose case remains unresolved may elect to proceed to individual arbitration or withdraw their demand. If a claimant's case has not been selected as a bellwether and has been stayed for more than 90 days, that claimant may elect to withdraw from arbitration and pursue their claim in court, subject to the other provisions of this Section 16.

16.6 Venue for Non-Arbitrated Disputes

For any dispute not subject to arbitration under this Section, the exclusive venue shall be the state or federal courts located in Tulare County, California (or, for federal claims, the United States District Court for the Eastern District of California). Both parties consent to personal jurisdiction in these courts.

16.7 Opt-Out Right

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@licent.io within 30 days of first agreeing to these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out. If you opt out, all other provisions of these Terms continue to apply.

16.8 Severability of Dispute Resolution Provisions

If any provision of this Section 16 is found to be unenforceable, that provision shall be severed and the remaining provisions of this Section shall continue in full force and effect. If the arbitration agreement as a whole is found to be unenforceable, the parties agree that disputes shall be resolved exclusively in the courts identified in Section 16.6.

17. Assignment

Kaweah Tech may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. In the case of a Business Transfer (as described in our Privacy Policy, Section 4.4), we will provide notice and an opportunity to delete your account before the transfer takes effect. You may not assign your rights or obligations under these Terms without our prior written consent.

18. Electronic Communications

You consent to receive communications from us electronically, including by email and through in-app notifications. Agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

19. Export Controls and Sanctions

You represent that you are not located in, and will not access the Service from, any jurisdiction subject to comprehensive US sanctions as administered by the US Treasury Department's Office of Foreign Assets Control (OFAC). The current list of sanctioned jurisdictions is maintained at OFAC's Sanctions Programs and Country Information page. You also represent that you are not on any US government restricted party list (including OFAC's Specially Designated Nationals list, the Commerce Department's Denied Persons and Entity Lists, or the State Department's Debarred Parties list).

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

21. Survival

The following provisions survive termination of these Terms: Sections 2 (Description of Service, including the compliance validation disclaimer), 5, 6.3, 6.7 (solely with respect to consent records retained after cancellation), 7, 8, 9, 10, 11, 14, 16, 17, 18, 19, 20, and this Section 21.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Data Retention Policy, constitute the entire agreement between you and Kaweah Tech regarding the Service. There are no third-party beneficiaries to these Terms. For clarity, where both parties to a supervisory relationship are users of the Service, each party's rights and obligations under these Terms apply to that party independently. Neither party is a third-party beneficiary of the other's agreement with Kaweah Tech, and neither party may enforce the other's rights against Kaweah Tech.

23. Contact

For questions about these Terms, contact us at: